Frequently asked questions
Where is my order?
Please contact our customer service support center here for help in order status or email us at firstname.lastname@example.org
When will my order ship?
Most orders are generally processed within 1-3 business days from the date it was placed. Pre-orders generally take 5-7 business days to be processed. Processing can be delayed due to discrepancies in payment, billing/shipping information, high order volume, new launches and/or select Holidays.
If my tracking says delivered, but I don't have it, how do I find my order?
If you haven't received your package, and your tracking says delivered, please contact your local USPS office with your tracking number. They will look your package up in the system, and help you locate your package. Once we ship your items, the USPS is responsible for making sure your package arrives safely.
If I order from an International country, will I be charged a customs tax?
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.